What You Can Exchange: According to SU’s Return Policy
Sexx University’s return policy unconditionally guarantees all products sold online to be free from defects of workmanship. If you are unsatisfied with the fit, quality, color, or size of an item, you may return it and choose an item in another size or color. We will gladly replace any item that you are not completely happy with or refund you for any defective items you wish to return.
Please note the following return policy limitations:
- Item must be returned within 15 days from date of purchase.
- Panties cannot be returned unless defective.
- Items that have been laundered or altered in any way cannot be accepted for exchange or return.
How to Exchange or Return
If you would like to return or exchange Sexx University merchandise for a different size or color, please follow these instructions.
- Please include a copy of your purchase invoice.
- Provide a brief reason for your dissatisfaction.
- Include your contact information (name, address, phone & e-mail) and the method of exchange. (This information allows us to contact you quickly, if necessary, regarding an exchange or return.)
Send to the following address:
Customer Exchanges / Returns
7655 Winnetka Avenue
Los Angeles, CA 91396
You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages. Please allow 2-3 weeks for receipt and processing of your exchange or return. Once your credit is processed a copy of the credit memo will be e-mailed back to you. The Sexx University team looks forward to servicing your issues.